Things to know
once you've ordered.
Ordering custom marketing materials can be
a somewhat complicated process, particularly
if you've never done it before. Judo Marketing
has people and processes in place to make
sure that it is as easy and smooth as possible.
Please read the information below and familiarize
yourself with it so that you can help your
project run quickly and easily.
Your personal project manager.
Once your order comes in, you'll be assigned
your own project manager who will be your
primary contact for the duration of your order.
Your project manager will call you and go
over any details that are unclear and will
be the person who will send proofs, take care
of corrections, manage your project through
completion, and handle any reorders. For future
new order quotations, your product specialist
who quoted your project will still be your
contact.
Deposit and final payment.
Judo Marketing requires a deposit of 50% of
the purchase price with all orders (your product
specialist will inform you of the deposit
requirements). The balance of the purchase
price is due upon approval of your proofs.
Your project manager will notify you of your
exact final balance when your proofs are approved.
We will also accept payment in full at any
time prior to proof approval.
Reorders must be prepaid in full, including
freight and any applicable taxes. Direct mail
fulfillment orders always require postage
to be paid before mailing. The customer will
be informed of the exact postage after we
receive customer's mailing list.
Over and under runs.
Since your order is custom-made from scratch,
we reserve the right to vary the actual quantity
shipped by a nominal amount to account for
our QC processes. Judo Marketing reserves
the right to produce over runs or under runs
up to five percent (5%) of the customer's
order. You will be billed for actual amounts
shipped – e.g. if you order 1,000 units
we will ship between 950 and 1,050 units (though
under runs don't happen often). Because orders
must be prepaid in full at time of proof approval,
including freight and applicable taxes, any
overs will be at no charge. If your order
was an under run, we will credit your account
for the difference.
Customer Content.
Customers are responsible for obtaining backups
of originals of all content (including without
limitation images, audio, video, data content,
and any other materials) provided in digital
electronic form (including without limitation
recordable CD or DVD, or as uploaded to Judo
Marketing's website via FTP, email, or other
means) for manufacturing. Judo Marketing will
not return such electronic content to the
customer upon completion of the order. Judo
Marketing will return original artwork, photos,
transparencies, etc., furnished by the customer
upon completion of the order.
Proofs (and what you can do to avoid
delays).
Graphics proofs – When your design and
copy are ready we will send you a proof for
your approval. In most cases, we email the
proof, but we may mail them via overnight
delivery. Please approve the proof, or provide
changes, the day they you receive it from
us. Each day you hold onto your proof without
notifying us of an approval or changes will
result in a day you will lose in production.
Please contact your project manager with an
approval or changes immediately.
Please be aware of the following:
• Extensive corrections requiring multiple
rounds of proofs or changes to artwork at
the customer's request will lead to delays
in your project.
• Check your proofs carefully; once
you sign off on the proof, Judo Marketing
is not responsible for any errors you missed.
• We will do one round of corrections
for free. If we make them and you wish to
make further corrections, there may be a charge.
Turn-times are not guaranteed.
Turn times as quoted or acknowledged by your
product specialist or project manager are
only an estimate, and are not guaranteed.
Please remember that every project is custom-made,
and while we do our utmost best to meet your
deadlines, there can be occasional unforeseen
delays. Judo Marketing disclaims liability
for delays in delivery and any resulting consequential
damage or losses. Your project manager can
keep you informed of estimated due dates while
your order is in progress.
Shipping.
Product shipping is FOB Pennsauken, NJ. Judo
Marketing's product pricing does not include
freight unless specifically mentioned.
Most custom-manufactured orders ship via UPS
or DHL and will arrive within two business
days. Orders over 3,000 pieces will ship by
truck and may take longer. Certain items may
ship via ground or motor freight. Please discuss
shipping details with your product specialist.
Shipping outside mainland USA:
• Check local customs regulations to
find out if import duties apply to your order.
• Canada – All merchandise ships
via ground freight prepaid. Shipments are
subject to NAFTA regulations and documentation.
• Puerto Rico – All merchandise
ships freight prepaid and will arrive in two
business days. There is a 6.6% import duty
for products shipped into Puerto Rico.
• Hawaii – All merchandise to
Honolulu ships freight prepaid.
• Alaska – All merchandise ships
freight prepaid.
• Caribbean – All merchandise
to the islands in the Caribbean ships freight
prepaid via DHL.
• All other countries – We will
ship your merchandise via the freight company
and method of your choice. Any balance due,
including freight, must be paid in full prior
to shipping. Call us for a shipping quote
at 1-866-707-0012.
Taxes.
We have regional offices in eight states.
Per federal law, we charge sales taxes to
orders and product shipping to those states.
Please realize that if an order is shipped
to those locations, the local applicable sales
tax will be charged.
Our satisfaction guarantee.
All of our work on your project is done in-house
to such exacting standards that Judo Marketing
is the only manufacturer in the industry that
offers you this satisfaction guarantee: You
must be 100% satisfied with your design proofs
or we'll refund your deposit in full. Your
finished product will match the proofs you
approved within commercial standards, or we'll
make it right. We guarantee it.
Preparing Your Order